Kwale County Automates Revenue Collection With M-Pesa

Kwale County has partnered with Safaricom to roll out cashless payments for its  residents. The partnership will see the county accept payment for all services it offers including market fees, cess and parking levies through M-Pesa.

“This partnership will enable Kwale County to serve its citizens more efficiently by easing the process of making payments.  We are also empowering customers to make payments from wherever they are and therefore enabling the county to offer its services remotely and save customers the pain of having to travel to the headquarters,” said Sitoyo Lopokoiyit, chief financial services officer – Safaricom.

The service went live in February 2019 and sees Kwale become the seventeenth devolved unit to adopt and fully integrate cashless payments through M-Pesa. In addition to providing an efficient payment channel, the county is also aiming at increasing its revenue collection through automation.

“We are happy to partner with Safaricom in providing citizens with a more convenient way to access our services. This development will boost Kwale County in our ambition to increase the efficiency and accountability of our service delivery,” said Amos Onduko, Kwale County executive committee member for revenue.