The performance of Equity Bank during this year‘s Think Business Banking Awards was exemplary. It emerged the ‘Overall Best Bank ‘for the seventh year running.
The bank recorded a resounding victory in varied categories, bagging twenty two awards including the top slots for small and medium enterprises ( SME) banking, agency banking, mobile banking, asset finance, internet banking, digital banking, product innovation and sustainable corporate social responsibility ( CSR) among others.
This comes hot on the heels of similar success at the Banker Africa (EA) Awards where the bank bagged five awards including best commercial bank in Kenya and East Africa, best bank in digital offering, most innovative bank in Kenya and for the second year running, Dr. Mwangi was recognized as banker of the year 2018.
This also applied to the Think Business Awards where for the second year running, Dr. Mwangi won the CEO of the Year Award. Additionally, the bank’s Daniel Gachau won the outstanding young banker of the year award. The award is a testament to Equity’s rigorous mentorship and coaching programme that has developed leadership which has placed the bank at the helm of the industry.
Commenting on the awards, Dr. Mwangi said: “These awards recognize the efforts we have continuously put in place in order to increase financial inclusion and integrate new banking technologies in line with our vision to champion the socio-economic prosperity of our people.”
The bank was also recognized for being the ‘bank with the lowest charges for individuals’. This award recognizes the fact that Equity has long positioned itself as a bank for all, developing products and services that support all members of the society and in different sectors of the economy. Equity’s banking model caters for all categories of customers be it corporates, SMES, institutions, parastatals, salaried and wage workers, farmers, young people, and women.
Dr Mwangi further added: “Equity’s strategy is to be the region’s leading digital bank delivering a remarkable client experience in key digital touch points. In the region, we have witnessed how rapid adoption of mobile and other digital channels have transformed the way people bank. We continue to put effort in being responsive to customers’ emerging needs and preferences.”
The bank won the top award in digital banking and this was attributed to the tremendous uptake of its Eazzy suite of products that were launched a little over a year ago. Moreover, the bank won the award for ‘Most Customer Centric Bank’, which is informed by the fact that its products and services are designed with the customer in mind.