Safaricom has appointed Cynthia KaruriKropacas Chief Enterprise BusinessOfficer effective the beginning of next month (September). She has joined the telco from AT&T, where she was the senior director, enterprise mobile and IoT technologies, since 2019.

Cynthia’s career at AT&T  spanned 19 years, having joined BellSouth in 2003 as a senior IT client account management lead before taking on the role of director, mobile service delivery and operations, for Cingular Wireless in 2008. In 2010, she was appointed AT&T global lead and director, enterprise solutions and sales support, a role she held until 2019.

Prior to joining AT&T, Cynthia worked for Accenture/Andersen Consulting as a senior manager for seven years. With over twenty  years  experience in the telecommunications sector, she  has a wealth of knowledge in various crafts, including business strategy, industrial IoT, enterprise technology solutions, executive advisory and  decision support, operational excellence and process reengineering.

She holds a bachelor of finance from the University of Toledo, Ohio, and an MBA in finance and international business from Kent State University, Ohio.



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