STANDARD CHARTERED BANK TOPS IN DIGITAL BANKING

Standard Chartered Bank has been voted as the best digital bank in Kenya by the Global Banking and Finance Awards. The bank was also feted as the most innovative retail banking app and the best corporate bank in Kenya, 2020. Commenting on the Awards, Standard Chartered Bank head of retail banking, Edith Chumba said that the bank had made strategic investments in technology that complement its  innovative drive at a time when technology has become a core part of customers’ daily lives. “The awards are a testament to the fact that our digital transformation strategy is already paying off. Digitalization remains a core part of our business strategy and we take pride in being voted the best digital bank in Kenya and the most innovative retail banking app 2020,” she said.

 She also noted that the digital transformative agenda implemented by the bank was in a bid to disrupt the erstwhile ways of banking and developing convenient ones, while improving customer experience. He went on to add that the bank has continued to evolve with its customers, a move that has seen the SC Mobile platform deliver more than fifty two percent of all service requests and manage fifty percent of all bank service requests coming through the bank’s digital channel.

The SC mobile platform was launched with more than seventy digitally accessible services to customers with its versatility allowing the bank to scale further and introduce other functionalities that are geared towards convenience. It enables customers to bank with ease. The awards demonstrate how the lender has leveraged on technology to reach the untapped and marginalized market segments while using innovation to enhance service delivery.