Emirates has introduced a generous waiver policy for all booked tickets issued from 7th March since the establishment of the policy up to 31st march 2020, ensuring customers across its network the choice of changing their travel dates without change and reissuance fees.
The move provides Emirates’ customers with peace of mind should they decide to change their travel plans due to the evolving COVID-19 situation by being able to change their booking to any date for travel within an 11 month date range in the same booking class without change penalties in all existing destinations across the Emirates network.
Adnan Kazim, Chief Commercial Officer, Emirates Airline, said: “We want our customers to feel fully supported, comfortable and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates. The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers.”
Emirates Skywards will also be providing more flexibility to its members who have been impacted by the outbreak of the coronavirus through imposed travel restrictions and flight reductions. In addition, members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20% bonus Tier Miles.
For additional peace of mind, Emirates is also taking its aircraft through additional precautionary measures of implementing enhanced disinfecting procedures after flights from destinations most affected by COVID-19 where by airlines alerted to any suspect or confirmed cases of infectious diseases, teams will be immediately deployed for a deeper cleaning to thoroughly disinfect all cabins of that aircraft with stronger, approved chemicals. Under this conditions, if there Is a suspected case onboard, Emirates is set to go a step further to replace all the HEPA filters on the aircraft.
In conclusion, customers are advised that fare differences or applicable taxes may apply if they wish to change their bookings to a different fare class also those impacted due to cancellations of flights impacted by the COVID-19 virus are advised to check emirates.com for rebooking or rerouting options or contact the Emirates call Centre at +254207602519.