Ogilvy Africa has announced the rollout of the region’s first real-time marketing product that offers social intelligence and analytics, community management and content innovations; in a unified offering. Christened Feed, the product aims to connect brands to popular culture to keep pace with rapidly changing audience interest. Feed is being rolled out across Africa in a phased manner. The agency chose June 23rd as the launch date to commemorate the 109th birth anniversary of its global founder, David Ogilvy.
“With Feed, we are delighted to see real-time marketing become a reality in this region. Brands have recognized the importance of having their finger on the consumer’s pulse for decades now and there are several offerings in the market to serve different aspects of that opportunity. The agility and compatibility of these offerings however, remains a challenge,” said Vikas Mehta, CEO-Ogilvy Africa, adding that Feed has been developed to evolve the disparate offerings into one complete solution.
The first phase starts in Kenya with command centres and physical infrastructure set up in Nairobi. Having completed over three months of beta testing with some of existing clients of Ogilvy Africa, Feed will be rolled out in its next phase in Ghana, Zambia and Tanzania. By the end of the year, the offering will be available to clients throughout the continent. Besides, every deployment has the capacity to serve the entire continent from any location and is expandable to unlimited users.
The Feed ecosystem combines three components, or the three Ps – Platform, People, and Process. Every deployment starts with an audit of the technology environment and a customized solution-stack is deployed that complements the existing assets, instead of replacing them. Feed can go-live in six to twelve weeks of audit, depending on the scale and complexity of the operation. Upon deployment, clients have an option to get an on-site team placed in their premises running a command-centre supported by off-site teams stationed in Ogilvy Africa’s offices. The working process is designed to provide width and depth of skills while being agile enough to work in twenty four -hour sprints. “While technology is available to all, technology alone seldom solves a problem. The added layer of our talent, combined with Feed’s proprietary process is key. We’ve designed the process to put agility at the heart of the setup that delivers real-time, consistently,” said Mehta.
Feed is available in light, standard and plus packages; allowing a wide spectrum of organisations to benefit from it. It is also worth noting that a significant part of the testing period for Feed coincided with the physical restrictions around the region due to Covid- 19. The accelerated digital-adoption of the past three months has allowed Feed to be stress-tested on several occasions, helping make its process more robust.