The digital platform offers instant account opening for NCBA Customers
NCBA Bank has advanced the NCBA Now app to allow for the instant onboarding of new customers. With this latest addition , customers can now enjoy a fully digital account opening process. This enhancement marks a significant milestone in the lender’s digital transformation journey.
Once downloaded, customers will open accounts on the mobile application and input their identification details, including the national identification card details and photo recognition, as part of their verification process. The feature will allow customers to initiate the process anytime, anywhere, at their convenience.
Speaking on the development, NCBA Group Managing Director John Gachora said : “At NCBA, we are committed to excellence in customer experience. This includes providing convenience and accessibility. That is why we have expanded our platform to enable our customers to have the capacity to open bank accounts on the go. It is well in line with our exciting journey to digital transformation.”
Additionally, customers will be able to set up savings and investment accounts through the mobile application. The lender has assured its customers of advanced security measures, providing a shield of protection for their data on transactions made through the application. This instils confidence in the safety of their financial information.
