Kingdom Bank has been named the third best tier three bank for customer experience by the Kenya Bankers Association (KBA). The bank got this recognition during the launch of the banking industry customer satisfaction report 2024. This event underscores the importance of customer satisfaction in the banking sector. The guests included : David Kemei, director general of the Competition Authority, Ahmed Farah, CEO of the Kenya National Chamber of Commerce and Industry (KNCCI) and Raimond Molenje, CEO of the Kenya Bankers Association (KBA).
The award comes after a comprehensive survey in which over 37,000 customers participated, reflecting the widespread trust and satisfaction that customers have in Kingdom Bank’s services. It serves as a clear testament to the bank’s unwavering commitment to providing a delightful and seamless customer experience across all touchpoints. The bank remains dedicated to continually enhancing customer service, ensuring that every interaction is met with the highest level of professionalism and care.
