National Bank of Kenya (NBK) has won two prestigious global awards for excellence in customer service. The bank scooped the Customer Satisfaction and Happiness Award in the Global Banking and Finance Awards 2020. The awards recognize innovation, achievement, strategy, progressive and inspirational changes within the financial services world.
NBK was also named the Best Bank in Customer Service at the International Business Magazine Awards 2020. The awards recognize the best bank in class achievements in international business and finance.
NBK’s managing director, Paul Russo said: “Exceptional customer service is at the core of our DNA. Consequently, superior customer service is one of the things that NBK is best known for in the country. We are constantly innovating to delight our customers by listening to their feedback, simplifying their journeys and revamping our delivery channels, while still remaining a human bank”. In March this year, NBK was named the top tier two bank in Kenya for delivering an exceptional digital customer experience in a survey by the Kenya Bankers Association.