Kenya Power Embarks on a Customer Engagement Programme

Kenya Power has embarked on a customer engagement programme that targets industrial and commercial consumers, which presents an opportunity to identify supply challenges and develop a resolution matrix that is tailor-made to address each customer’s concerns.

In a statement date 22nd March, Kenya Power says it’s keen on enhancing service delivery to large power consumers in a bid to promote the manufacturing sector and encourage a 24-hour economy.

“It is in our interest to give you power that is reliable and competitively priced,” said Kenya Power’s Managing Director & CEO Dr. Ken Tarus, speaking in a meeting with premium customers metered at 66kV.

The engagement programme comprises industrial visits, establishment of regional industry liaison offices to enable coordinated and efficient response to customer issues, segmentation and grouping of customers into WhatsApp groups to encourage real time communication and incident management.

Large power consumers account for about 60% of Kenya Power’s revenue from sale of electricity. In December, the Company introduced a Time of Use tariff targeting this class of customers that is meant to encourage more uptake of electricity at off-peak hours hence promote 24-hour manufacturing activity.