The Jomo Kenyatta International Airport has won the ‘best-improved airport in Africa’ award for excellence in Customer service.
The world Airports body has singled out JKIA’s improved customer service based on the responses from passengers captured by the Airport Service Quality (ASQ) survey.
The Nairobi airport was recognized in the aviation industry’s most comprehensive passenger service bench marking programme – the prestigious 2017 Airports Council International Airport Service Quality Awards.
In a statement on Wednesday, Managing Director Jonny Andersen said the recognition was timely as the JKIA is undergoing major reorganization and modernization works to stamp it’s position as a regional hub.
Andersen further noted the award shows that measures taken to improve services are beginning to bear fruit.
“The benefits of all agencies working as a team are clear. We still have a lot to do but I believe we are on the right track.”
The airport, which handles an estimated 6.5 million passengers annually, was ranked the fifth best in Africa during the 2014 ASQ Awards.
Casablanca Airport was named the best airport in Africa with over 2 million passengers per year, followed by Mauritius and Durban.
In the Asia-pacific region, Mumbai scooped first place serving over 40 million passengers a year. In North America, this top spot goes to Toronto Pearson and in Europe to Rome Fiumicino.
The ASQ survey measures passengers’ views of 34 key performance indicators in 74 percent of the world’s top 100 busiest airports
JKIA recognition comes four weeks after the airport rolled out a service charter signed by all Government agencies committing to provide consistent and high-quality service.