DHL Global Forwarding has been recognized as Top Employer for 2021 in Middle East and Africa. The certification attests to DHL’s achievement in implementing human resources (HR) best practices, focused on fostering a positive work environment and encouraging its employees’ personal and professional development. Globally, DHL Global Forwarding garnered this certification for a total of thirty five countries. The Top Employers Institute Global Certification Programme annually certifies and recognizes companies in participating countries who demonstrate a continuous commitment to providing the very best work environment for their employees.

During the pandemic, the firm’s purpose – “Connecting people. Improving lives” – resonated more than ever. Employees work round the clock to ensure a reliable supply of essential medical supplies as well as life science and healthcare equipment, which further highlights  the commitment and importance of each individual at DHL Global Forwarding and the rest of the group.

Amadou Diallo, chief executive officer, DHL Global Forwarding Middle East and Africa commented:  “2020 was undeniably a tough year as we saw economies and of course businesses grappling   with multiple headwinds. However, thanks to our tenacity and resilience, I believe we’ve emerged stronger while ensuring that our employees are well and safe. This award is a great way to kick start the year for our team, who  are  as always, fired up and ready to serve our customers with passion, power, pace and pride. We wouldn’t be what we are without our people and I’m so proud of this achievement.”

The Top Employers Institute programme certifies organizations based on the participation and results of their HR best practices survey. This survey covers six HR domains consisting of 20 topics such as people strategy, work environment, talent acquisition, learning, well-being , diversity  and inclusion . DHL Global Forwarding has once again demonstrated its strength in all these domains in the region.

“Being certified as a top employer showcases our organization’s dedication to a better world of work and exhibits this through excellent human resources policies and people practices,” said Eva Mattheeussen, head of human resources, DHL Global Forwarding Middle East and Africa.

At DHL Global Forwarding, training opportunities and talent development programmes are consistently reviewed and benchmarked against the requirements of the industry. All employees go through a mandatory DHL Certified International Forwarder (CIF) programme upon induction, to ensure that they adhere to the same global standards as colleagues in the global network, abiding by the strictest code of conduct and business principles. The CIF is a key initiative with an appropriate portfolio of culture and capability enhancing programmes that support in the delivery of the DHL Global Forwarding simplify strategy. In total, the programme has certified and recognized more than 1,600 top employers in 120 countries and regions across five continents.

Further, DHL Global Forwarding started initiatives to promote diversity and inclusion in the company. For example, with “Women at DHL Global Forwarding, Freight”, an initiative that enables more women to fill leadership roles, the company promotes a cultural mindset with focus on equal opportunities by offering work arrangements, transparency and career support.

In line with further Top Employer domain, “Well-being at DHL Global Forwarding, Freight” contributes to the company’s employee engagement by examining how their tasks, expectations, stress levels and working environments affect their overall health and happiness.   In challenging times especially, when a global pandemic is affecting nearly every aspect of life, a pulse check and active management of employee well-being are crucial.



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