CIC Group and AA Kenya have launched an accident scene management service for comprehensive motor customers, a move aimed at enhancing the claims process. The service – dubbed motoring assist – will operate on a full time basis to support any customer who has experienced a motor accident. That will by sending an emergency response team to the scene of the accident.
According to Mr. Patrick Nyaga, CIC Group Chief Executive Officer, the solution, which has been developed by AA Kenya, will position the company as an innovative motor insurance provider in the market seeking to support the customer. “We are happy to have partnered with AA in launching this service that is unique and new in the insurance industry,” said Mr. Nyaga. “It will shorten the time that our customers have previously experienced during a claim process,” he added.
All CIC Group motor customers with a comprehensive cover will automatically be signed-up to this offering. It will support them in securing and evaluating the scene of the accident, calling for medical assistance, as well as providing towing services if required. CIC General Insurance Managing Director Mr. Fred Ruoro said that the partnership is essential in adding value to the customers. “Our vision is that this value added to our private motor cover will offer convenience to the customer, influence product uptake, and grow our market share,” said Mr. Ruoro.
In the same vein, AA Kenya Chief Executive Officer, Mr. Francis Theuri said that the partnership was part of the association’s vision to provide innovative solutions on motoring matters. “AA is focused on providing solutions that address motoring related challenges in this country, and making the motoring experience safe for our members and the public at large,” said Mr. Theuri. The service will first be accessible in Nairobi before being launched in the other counties.
