Barclays’ Timiza App Surpasses Target

Barclays Bank of Kenya’s mobile loan app, Timiza has achieved its download target within five months, pointing to increased appetite for banking apps by the Kenyan consumers.

In March 2018, the bank, working closely with Squad Digital (an advertising agency) set a target to achieve 750,000 downloads of the app from all channels by December 2018.  Consequently, it adopted universal app campaigns for installs, aiming to gain 70% of its target – or 525,000 downloads – from the channel within the 10 months period.

“We can comfortably say that Timiza is one of the fastest growing virtual banking apps in Kenya,” observes Ms. Caroline Ndung’u, marketing director, Barclays Bank Kenya.  “We were able to surpass our annual target within five months of the campaign and have now increased the annual target,” she adds.

Conversion rate

By using the Google Ads SDK, the team found that universal app campaigns recorded a 73% lower cost per install and a 31% higher conversion rate compared to other channels.

“We believe that combining a great app and strong selling proposition with an exceptional app install campaign – managed by our agency team working closely with the team at Google – led to our success,” further says Andrew Mwithiga, head of Timiza, Barclays Bank of Kenya.

Developed by Barclays Bank Kenya together with Craft Silicon and Safaricom, the Timiza app gives people access to fast unsecured loans. Users can also use Timiza to pay bills, buy mobile minutes, deposit and save money, and get insurance covers.

“With the app available to both Barclays Bank customers and non-customers in Kenya, the bank needed to create awareness about it  and drive downloads which  was achieved in record time and within a very favourable budget,” Alex Muriu, digital manager, Barclays Bank Kenya emphasizes.

Rather than designing individual ads, Barclays Bank and Squad Digital simply designated the languages and locations for their ads, and supplied ad text ideas, a starting bid and budget. Together with assets from Timiza’s app’s store listing, Universal App campaigns generated a variety of ads across formats and networks. The system tested different combinations to show ads likely to give the best performance while automating both targeting and bidding.

“The results have propelled the team to roll out a new universal app campaign to increase repeat usage among existing users, and we are also exploring the TrueView for Action format in order to drive further app installs through YouTube,” Ms. Ndung’u ends.