One of the greatest drivers of competitive advantage for organizations is when leaders develop effective relationships at the work place. This was the key message by Todd Davis, an international author and the chief people officer at FranklinCovey when he met over one hundred business leaders recently in Nairobi.
The work session was organized by Raiser Resource Group, the licensee for FranklinCovey in Kenya. Varios business leaders in attendance established from him that the strength of relationships between their staff is an important asset.
“Great leaders always realize that the best and most informative answers are out there on the front lines coming from the people who do the work,” said Mr. Davis adding that leaders need to invest in listening more to their employees and realizing that they sometimes do not have all the answers.
A study in that field has revealed that the factors which account for the biggest differences between the results achieved by the highest performing units and their lesser performing counterparts is fundamentally the quality of their relationships with their customers and employees. Those units having the best and most effective relationships with their customers and employees, as measured by customer loyalty and employee engagement levels, significantly outperformed the ones with average customer-employee relationships.
Owing to the fact that a high-quality workforce is the most important determinant of business success, challenges related to attracting and retaining talented employees have a direct influence on an organization’s competitiveness both in the short and long run.
“We are excited to host professionals like Todd Davis who make a difference in the world of work,” said Ian Nge’the, the chief executive officer of Raiser Resource Group. “He is passionate about talent and in his Wall Street journal best seller, Get Better, it’s obvious that people development holds the key to sustained business growth”, he added.